Conditional Lifetime Warranty Policy

As a maker of fine jewelry, I take immense pride in crafting heirloom-quality jewelry designed not only to endure but to be cherished for a lifetime.

Each piece is created with the intention of lasting wear and enduring love. Every design is an Ember from my heart and soul, and I know each of my talismans personally and intimately, as during creation, they take on a life of their own while in my hands.

Each ElyriesEmbers piece is covered by a Lifetime Warranty, ensuring repairs for any craftsmanship or material defects, determined at my discretion.

By offering a Lifetime Warranty, I ensure that your Ember will stand the test of time when cared for properly. To help preserve the beauty and integrity of your talisman, please refer to the Fine Jewelry Care Guidelines provided with your purchase and available on my website.

The ElyriesEmbers Lifetime Warranty covers craftsmanship-related issues only and does not include damage caused by improper care, accidents, or normal wear and tear. Repairs required for these reasons may be offered for a fee, subject to evaluation.

What the Warranty Covers

This warranty applies only to craftsmanship or material defects, such as:

• Loose or improperly secured components (clasps, knots, or findings), provided the item has not been subjected to improper handling.

• Structural issues resulting from a flaw in the construction, such as unraveling macrame or failed design elements.

• Flawed materials that result in breakage, provided the jewelry is used in accordance with the Fine Jewelry Care Guidelines.

What the Warranty Does Not Cover

The warranty does not apply to the following:

• Normal Wear and Tear: Scratches, tarnish, or dulling over time.

• Accidental Damage: Dropping, crushing, impacts, or other accidents.

• Improper Care or Storage: Damage caused by exposure to chemicals, improper cleaning, or failing to follow the Fine Jewelry Care Guidelines.

• Third-Party Repairs or Alterations: Modifications or repairs made outside of ElyriesEmbers.

Warranty Claims Evaluation Process

All warranty claims are subject to review and approval at my discretion. I will assess whether the issue is covered under the warranty based on the nature of the defect and adherence to the Fine Jewelry Care Guidelines.

Requesting a Repair / Inquiring About Warranty Coverage

If your jewelry piece requires a repair, please Contact me or email me at ElyriesEmbers@gmail.com with the following:

1. Proof of purchase from ElyriesEmbers.com (such as a screenshot or receipt).

2. Clear photos of the damaged piece.

I will respond promptly with further instructions and a detailed evaluation to determine whether the repair qualifies for coverage under warranty or requires a paid repair quote.


Shipping Costs: The buyer is responsible for return shipping on all repairs.

Loose Components: Please save and secure any loose beads or components for the repair.

Non-Warranty Repairs

If the damage to your jewelry is determined not to be covered under warranty, I will assess the piece for potential repair or restoration. An invoice for repair charges will be issued and must be paid in full before any work begins.

Important Notes on Repairs

• Hand-Knotted Designs: Many ElyriesEmbers necklaces are individually hand-knotted to prevent bead loss in the rare event of a break. Please make every effort to save any loose beads or components for the repair.

• Unique Materials: Due to the one-of-a-kind nature of my designs, exact replacements for gemstones, fossils, or beads may not be available. I will do my best to restore your piece as closely as possible to its original form.

• Jewelry Warranty Inclusion: The Conditional Lifetime Warranty applies exclusively to my artisan, handmade jewelry and does not extend to mineral specimens, fossils, or other metaphysical products purchased on ElyriesEmbers.com.

Thank You

Thank you for entrusting ElyriesEmbers with your timeless talismans. I am here to ensure you can treasure your jewelry for years to come, whether through warranty-covered repairs or restoration services.

Contact Elyrie