Refund policy

At ElyriesEmbers, every piece is handcrafted with meticulous care and attention to detail, using high-quality materials and rare, irreplaceable stones. Because of the one-of-a-kind nature of my designs, all sales are final, and I am unable to offer returns or refunds.

I want you to feel confident in your purchase and warmly invite you to reach out with any questions before placing your order. Whether you’d like clarification on sizing, materials, or care instructions, I am here to help ensure your chosen piece aligns with your vision.

For detailed information about ongoing care and repair options, please visit my Conditional Lifetime Warranty Policy.


Shipping Damage

Each order is carefully packaged to protect your jewelry during transit and ships fully insured for your peace of mind. While damage during shipping is highly unlikely due to my meticulous packaging process, please follow these steps if your item arrives damaged:

• Contact me within 3 days of delivery through the Contact form on my website or ElyriesEmbers@gmail.com.

• Include photos of the damaged packaging and the damaged piece in your message/email. Please save all packaging materials, as they are required for insurance claims.

• I will reply promptly with further instructions.

• Return the damaged packaging and item to me for evaluation and to fulfill insurance claim requirements.

• Once received, I will fully evaluate the damage and work with you to facilitate a repair or replacement.

Thank you for your understanding and for supporting the artistry and care that go into creating every talisman at ElyriesEmbers. I am deeply committed to clear, transparent business practices and ensuring high levels of customer service and satisfaction.