Refund Policy

At ElyriesEmbers, every piece is handcrafted with meticulous care and attention to detail, using high-quality materials and carefully chosen gemstones. I stand behind my work completely — and I want you to feel confident in every purchase.


Store Credit & Exchanges

If you are not fully satisfied with your purchase, I am happy to offer store credit or an exchange within 15 days of delivery, subject to the following conditions:

  • The piece must be unworn and in its original condition.

  • The piece must be returned in its original packaging — including the wooden jewelry box and velvet wrapping cloth.

  • The buyer is responsible for return shipping costs.

  • Return shipments must be sent via a fully insured, trackable shipping method with insurance coverage equal to the full purchase price of the piece — USPS Priority Mail with declared value, UPS, or FedEx are recommended.

  • ElyriesEmbers is not responsible for pieces lost or damaged during return transit.

  • Store credit or exchange eligibility is determined upon safe receipt and inspection of the returned piece, at my discretion.

  • Store credit is issued to your ElyriesEmbers account and does not expire.

To initiate a return for store credit or exchange, please contact me through the Contact page within 15 days of delivery with your order information and reason for return. I will respond within 1-2 business days with further instructions.


Custom Commissions

All custom commission pieces are final sale. Due to the bespoke nature of custom work — designed and handcrafted specifically for you — returns, exchanges, and store credit are not available on custom orders.


Cash Refunds

Cash refunds are not offered under any circumstances.


Shipping Damage

Each order is carefully packaged to protect your jewelry during transit and ships fully insured for your peace of mind. In the unlikely event your piece arrives damaged, please follow these steps:

  • Contact me within 3 days of delivery through the Contact page.

  • Include your order number, clear photographs of the damaged packaging and the damaged piece.

  • Please save all packaging materials — they are required for insurance claims.

  • I will respond within 1-2 business days with further instructions.

  • Return the damaged packaging and jewelry piece for evaluation and to fulfill insurance claim requirements.

  • Once received, I will fully evaluate the damage and work with you to facilitate a repair or replacement. 

Questions Before You Purchase

I warmly invite you to reach out with any questions before placing your order. Whether you’d like clarification on sizing, materials, stone characteristics, or care instructions — I am here to help ensure your chosen piece is exactly right for you.

For information about ongoing care and repair options, please refer to the Conditional Lifetime Warranty Policy.


Find the Beautiful.