Shipping policy

ORDER PROCESSING

Please allow up to 2 business days for order processing. You will receive an email notification once your order has shipped, along with a tracking number for your package(s).


SHIPPING PROCESS

I personally hand-deliver all packages to the USPS Post Office, on business days. Once your package is scanned into the USPS tracking system, your tracking information will update accordingly.  From there, your package begins its journey to you!


FREE DOMESTIC SHIPPING 

I offer FREE shipping on all U.S. orders via USPS Ground Advantage!

If you'd like to receive your order faster, you can upgrade to USPS Priority Mail or USPS Priority Mail Express at checkout.  Shipping costs for these upgrades are calculated based on your address.


DOMESTIC SHIPPING RATES & DELIVERY ESTIMATES

  • FREE - USPS Ground Advantage:  Estimated delivery time is 2 to 5 business days.

  • USPS Priority Mail:  Estimated delivery time is 1 to 3 business days (cost calculated at checkout).

  • USPS Priority Mail Express:  Estimated delivery time is next day to 2 business days (cost calculated at checkout).


SHIPPING CARRIERS OFFERED

ElyriesEmbers is based in the United States.  At this time, I ship exclusively through USPS for both domestic and international orders.


SHIPPING INSURANCE

Every order from ElyriesEmbers is automatically insured at no extra cost to you. I want your jewelry to arrive in pristine condition, exactly as it left my shop, so I provide this coverage as a complimentary service.

I take great care in securely packaging each piece to ensure it arrives safely. However, in the rare event that your order is damaged in transit, rest assured that I will personally assist you through the insurance claim process.

Shipping insurance covers loss, theft, and damage in transit and is provided through InsureShield via Pirate Ship. If you have any questions about shipping insurance or its availability in your country, please contact me before placing your order.


SIGNATURE CONFIRMATION: 

For added security, I include complimentary signature confirmation on all shipments, ensuring that your package is received directly by you or an authorized person.


INTERNATIONAL SHIPPING COMING SOON!!
I have had wonderful international customers in the past, and I'm working on making sure everything is set up correctly for smooth, secure shipping - including customs requirements, full tracking, and insurance coverage.  If you are outside the U.S. and are interested in ordering, please message me directly and I will help you individually with your order, until my shipping process is fully up and running for international processing.


In the event of shipping damage:

If your order arrives damaged, please Contact me or email me as soon as possible at elyriesembers@gmail.com with the following:

  • Your order number.
  • Photos of the damaged item and all packaging materials.

***Important: Please keep all packaging materials, including the shipping box, until the claim process is complete. The insurance provider may require them for verification.

I handle each case individually and will work closely with you to ensure a resolution. If an insurance claim is necessary, I will guide you through the process every step of the way until an appropriate refund (partial or full, depending on the situation) is issued. My goal is for you to feel completely supported in the rare event of shipping damage.


Sales Tax Note for U.S. Customers:

At this time, sales tax is only collected for orders shipping to Colorado. If you reside in another state, please refer to your local tax guidelines regarding any applicable sales tax obligations.

**ALL CUSTOMERS PLEASE NOTE:  Should you have any further questions or concerns, please do not hesitate to Contact me or email me at ElyriesEmbers@gmail.com.  I am happy to hear from you and honored to have your business.  It is my pleasure to work with you regarding any issue or question you may have!  I will always do my absolute best to remedy a situation/issue.  Thank you!